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Delta Customer Service Taking Off With Microsoft Dynamics for Retail

27 Feb

Another success story with Dynamics AX implementation

delta-mobileapp.pngDo not get surprised when you get to see “Microsoft Dynamics for retail” in ACTION in a Windows phone mobile device (Nokia Lumia 820) by the Customer service crew of Delta Airlines on the flight.

Delta Air Lines has announced that more than 19,000 flight attendants worldwide have started using Nokia Lumia 820 handheld devices powered by Windows Phone 8 to interact with customers. These in-flight, Wi-Fi connected devices will leverage an Avanade point-of-sale (POS) experience on the Microsoft Dynamics for Retail mobile POS platform, operating on AT&T’s 4G LTE network. AT&T has partnered to source and provide the credit card readers in addition to providing Delta with the Nokia Lumia devices

Delta Customer Service Taking Off With Microsoft Dynamics for Retail

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Posted by on February 27, 2014 in General, Retail

 

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