Can’t receive alert notifications

07 Nov

A client during go live ran into an issue that they were not able to receive any alert notifications that users created.

MS Dynamics AX 2012 Alert rules

I took these steps below to make sure alert is setting up correctly

1> Make sure these 2 batches are running (Email distributor and Change based alert)


2> Since this is multi server environments, make sure Batch Group is set up and assigned to current batch with dedicated Batch Server


3> Recurrence is set to “No end Date”


4> IMPORTANT !!! Lastly, go to this form AOT > Forms > Tutorial_EventProcessor

Click on “Start” to start processor. Once you start receiving alert notifications, you can close this form.




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Posted by on November 7, 2014 in Development


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